The management of an infrastructure, as well as assistance to users, is nowadays carried out almost completely remotely.
We use the best tools available for connection to the infrastructure and also for collaboration with users, tools that guarantee facility of use, flexibility but above all safety.
This type of intervention also goes in the direction of limiting times and costs.
The interventions that by their nature can’t be performed remotely, we carry them out in the intervention mode at the customer.
This mode can be communicated in case of maintenance or hardware update.
For more structured companies that need an extension of the assistance service from the point of view of effort and from the point of view of time, the optimal solution is the supervision or guaranteed presence of our technicians for a certain number of hours, or days tailored to your needs.