Enterprise Service Desk

Focus on your business while we manage your IT infrastructure. Enterprise Service Desk, the IT assistance service dedicated to all companies that want to grow their business.

What we do

1.
Single Point of Contact - SPoC 

The first point of contact: collect user requests, identify the team suitable for management and follow the life cycle of the request until the user is fully satisfied.

2.
Help Desk

Take care of your people: we take charge of their IT needs by solving their problems and helping them in their operations, assisting them remotely or with on-site interventions. With our IT support you will reduce downtime by increasing your company's productivity.

3.
3. Install, Move, Add and Change

Manage all those daily activities connected to the management of workstation.  Massive installations or software updates, decommissioning or relocation of workstations, hardware replacements with data transfer: we take care of it, you are dedicated to your business.

4.
Asset inventory & management

You Improve understanding and control of IT resources: we track and archive all the relevant information of devices and software in order to have an overview of the entire hardware and software fleet installed.

5.
Web protection & filtering

Guarantee to your users to surf on Internet in complete safety: we block dangerous websites and apply rules and filters for the use of contents.

6.
Managed antivirus

Protect your workstation: we prevent malware from attacking your system by protecting you from spam, viruses, phishing and other attacks.

7.
Managed backup

Protect your company’s information assets. We implement backup infrastructures in order to have copies of your reliable data fast, reliable and protected.

8.
Network Operation Center - NOC

Take care of your core infrastructure, your servers, your network: we take charge of your IT needs, analyzing problems and optimizing your infrastructure with the aim of always guaranteeing business continuity and security.

9.
Monitoring

Monitor the health of your computer systems in real time. We will be able to alert you promptly in case of malfunctions or we will take care of the problem directly.

10.
Service Level Agreement

We agree together on the maximum time to take charge of the problems defining them according to your real needs.

Benefici

Business Continuity

Maintain the continuity of service thanks to structured and certified teams

Energy to devote to business

Delegate IT management externally, increase efficiency and reduce the times of problems resolution

Flexibility and efficiency

Access always to new technologies and improve the performance of your work

Unique work experience of your collaborators

Receive assistance on all IT problems, on-site and remotely

How we collaborate

Remote service.

The management of an infrastructure, as well as assistance to users, is nowadays carried out almost completely remotely.

We use the best tools available for connection to the infrastructure and also for collaboration with users, tools that guarantee facility of use, flexibility but above all safety.

This type of intervention also goes in the direction of limiting times and costs.

On site.

The interventions that by their nature can’t be performed remotely, we carry them out in the intervention mode at the customer.

This mode can be communicated in case of maintenance or hardware update.

Oversee.

For more structured companies that need an extension of the assistance service from the point of view of effort and from the point of view of time, the optimal solution is the supervision or guaranteed presence of our technicians for a certain number of hours, or days tailored to your needs.

Write us to find out more

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