The first point of contact. We collect user requests, identify the right team to manage them and follow the request lifecycle until the user is fully satisfied.
We take care of your people. We listen to their IT needs, solve their problems and help them in their operations, assisting them remotely or with on-site interventions.
With our IT support you reduce downtime and increase your company's productivity.
We handle all the day-to-day activities related to workstation management. Mass installation or software upgrades, decommissioning or relocation of workstations, hardware replacements with data transfer, we take care of it, you take care of your business.
We improve understanding and control of IT resources. We track and archive all relevant device and software information in order to have an overview of the entire installed hardware and software pool.
We guarantee your users completely safe Internet surfing. We block dangerous websites and apply rules and filters for the use of content.
We protect your workstations. We prevent malware from attacking your system by protecting you from spam, viruses, phishing and other attacks.
We protect your company's information assets. We implement backup infrastructures so that you have fast, reliable and secure copies of your data.
We look after and optimise your core infrastructure, servers and network. We take charge of your IT needs, analysing problems and optimising your infrastructure with the aim of ensuring business continuity and security at all times.
Monitor the health of your computer systems in real time. We will be able to alert you promptly in case of malfunctions or we will take care of the problem directly.
We decide together how long it will take to take charge of your company's needs and solve its problems. By listening to your needs.
Maintain service continuity through structured and certified teams
Outsource IT management, increase efficiency and reduce troubleshooting time
Access new technologies and improve the performance of your work
Get support on all IT issues, on-site and remotely
The management of an infrastructure, as well as assistance to users, is nowadays carried out almost completely remotely.
We use the best available tools both for connecting to the infrastructure and for collaborating with users, ensuring ease of use, flexibility and security. This keeps time and costs down.
If the work cannot be done remotely, we do it directly at the customer's premises.
This is the only way in which maintenance or hardware upgrades can be carried out.
For more structured companies that need an extension of the assistance service from the point of view of effort and from the point of view of time, the optimal solution is the supervision or guaranteed presence of our technicians for a certain number of hours, or days tailored to your needs.