This 2020 has profoundly changed the habits of the whole world, from one day to the next we found ourselves locked in our homes, being able to go out only in case of emergency.
Companies also had to adapt quickly to a new daily routine and a new way of working. We too found ourselves having to put client meetings and team meetings on standby for a while, moving everything to virtual platforms that somehow helped us to feel united even from a distance.
In order to continue to work in the best possible way, without being distracted by the situation, guaranteeing the activity of the company and the client, it is necessary to adopt 6 simple rules.
1. A good communication is FUNDAMENTAL
Setting up a communication plan, defining processes and execution is the first step. It is necessary to establish multi-level lines of communication embracing management, teams and functions. It may also be necessary to establish new lines of communication or new groups. In addition, it may be useful to set up daily calls to monitor the situation and keep team members aligned.
Another important factor is clarity: sending clear messages to the team and giving them easy access to procedures is crucial to success.
2. The business management system and business continuity and resilience plans can increase or decrease the company's response capacity
It is essential to establish a business management system that keeps the machine running efficiently. A strong, consolidated system helps everyone to know their role and achieve priorities in real time.
Dell's support services are the best in the industry when it comes to managing uncertainty, although each crisis is different and requires unique solutions. It is therefore essential to also have a business continuity and resilience plan that connects organisations and companies to ensure that priorities are centralised and can be executed.
3. Having everything under control ensures a gradual transition
In a high stress environment full of new scenarios, it is important to check in at several levels. Are the team members ready? Do they have the right equipment to be productive from home? Do they have a laptop, desktop, headphones? Are they able to readily access the tools they need to help customers from home?
4. Don't forget the partners, they are essential
Partners support the business and clients, they are often extensions of the team, so it is useful that they too are aligned and adopt the same simple rules. They can also help to suggest the most suitable solutions according to the needs of the moment, especially in response to these hectic times.
5. You must go beyond paper plans
The business continuity and resilience plan must be executable and able to be implemented quickly, it must not just be a paper plan.
A company like Dell, for example, quickly set up a help desk to support its employees during the transition from office workers to remote workers, and to provide resources, equipment and support.
6. Calculate the risks and move quickly
It is essential to make decisions quickly and adapt just as quickly. There is a natural tendency to want to have all the information before taking action, so the advice is to gather as much information as possible and necessary to make quick decisions, and use existing processes to implement and communicate with the whole organisation.
We at NSI - Think Outside the Box, as a digital transformation company and as a Dell Technologies Gold Partner, help companies redesign their business processes and grow with customized IT solutions and digital products.
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